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Posted: Fri Jul 07, 2006 7:50 PM

I think a button should be added to your order site which allows you to save your order so you can add to it as you need to at later dates and then checkout when you are ready for it to be processed for delivery, just as you can do so when ordering your groceries online from supermarkets. I don't want to keep paying for freight charges for small orders so would rather add to my order as I run out of an item and then checkout when my order is substantial. I would also like to know the freight charges beforehand so a reply email from ND to inform of exact freight charges before is approved from me would be great. Other companies I've delt with actually charge freight on a dollar basis, i.e $6.00 for orders under $100. or free for orders over $100, inside Australia.

Brigete

Posted: Sat Jul 08, 2006 1:09 PM

Hi Brigete,
Thank you for your feedback.
We are currently working on developing the new website for new directions Australia and we are doing our best to resolve all outstanding issues with the current website in the next release 01/11/2006
Due to the complexity of the operation we can’t just quote freight on order value as product viscosity varies rapidly through the range of products however we are working closely with various freight forwarding services (toll, FedEx and Australia post) to provide you a complete automated ordering system along with the industry’s most competitive freight rates.
As for the shopping cart we will be allowing multiple shopping lists on the new website so you can save as many as you want and you can order that list as many times as you want.
This should provide more efficiency and ease for nda customers.
There will be some more features to be released in the new website but we would like to keep them as a surprise : )

Once again thank you for your time and comments.

Armin

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