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Posted: Fri Dec 09, 2005 10:57 PM

I have enjoyed my first purchase experience and the friendly, professional feel of your whole company.

With regard to the website, may I suggest a few things?

* A lot of people have an issue with the total cost of purchasing including postage. Instead of having a 'confirm purchase' button, might it not be better to have a 'confirm quote' button so people do not feel they are committed to a purchase they may not be able to afford once the postage is added. Then when the invoice is sent to them with postage added, they can then approve the transaction if they wish.

* I have noticed a few items that have no information listed as to their use or properties. This has been annoying at times as I have had to do an internet search. Only a few minutes ago I purchased a pump for a bottle, but had no idea if I should purchase the sqaure or round shoulder. After adding it to my list I came to the forum and discovered I had ordered the wrong one. Could someone add such a detail to the item description? It would make it so much easier and worry free to know upfront if it is for the glass or plastic bottles.

Otherwise, this is an excellent website which I came by serendipitously. I look forward to much future successful shopping with you.

Michelle

Posted: Sat Dec 10, 2005 1:34 PM
Hi Michelle I am glad that you did enjoy shopping with us at new directions. As the systems administrator I have taken your feedback aboard and will do all that I can to make the shopping experience at new directions more pleasurable and informative. I would also like to take this opportunity to thank you for spending you time at New Directions Australia. Armin

Posted: Mon Jan 09, 2006 1:21 PM

I agree with your comments. I have just ordered a pump and am now wondering if it will be suitable for my glass bottle. I also like your suggestion of a confirm quote button - rather than the feeling of finalizing the order before knowing the total cost. Also this is one of only websites I have been to that lists GST free prices - all others I have been to are GST incl. - less of a shock after mentally adding your order then finally viewing total cost.

Narelle

Posted: Tue Jan 17, 2006 12:12 PM

Dear Narelle,
we understand that some people find it a little frustrating with excluding GST section, however, it is not included as we have clients from asia also ordering from us it therefore is standard with wholesalers not to include the GST.
As to the lotion pumps, all are suitable for plastic and glass bottles except for the round shouldered lotion pump, which is stated underneath the description.

JENNA

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